Q: Why is your phone answered by a voice mail system? A: Generally our clients are contacting members of staff assigned to the servicing of their account. There is no necessity to have a dedicated phone answering person directing calls and modern phone systems provide a quick and easy solution to call redirection. If you are directed to the staff members voice mailbox this usually means they were engaged in another call. Please leave a detailed message and we will get back to you. If you are not sure who you want please go to any staff member and ask for assistance. They will help you and have the right person handle you enquiry.