We acknowledge receipt of your advice submitted via our website.


You have raised concerns over the standard of service we are providing.
We regret any distress this matter has caused you and undertake to resolve any of your concerns where possible. The matter will be thoroughly examined and resolved in the shortest amount of time possible.
Your advice of this incident is a priority for us and we assure you of our utmost attention in an effort to resolve this matter to the satisfaction of all concerned parties, as far as can be reasonably attained.
We are currently investigating the concerns raised in your form and will provide a detailed response within 5 working days.
Should you wish to discuss the progress of our investigation, please feel free to contact Suzanne G Kelly Ph: 02 99297155 Fax: 02 99294728 email Suzanne Kelly
We also advise that we subscribe to the Australian Financial Cpmplaints Authority (AFCA), an external dispute resolution body. If this matter is not successfully resolved by our office within 20 days from the date of this advice this facility can assist in making an independent assessment of your issue(s).
Their contact details are as follows: AFCA, GPO Box 3 Melbourne Vic 3001, phone 1800 931 978,email AFCA. You can also find information about FOS on their website AFCA.
Yours faithfully,
Suzanne G Kelly
Dispute Resolution Manager
Kelly & Coe Insurance Brokers Pty Ltd


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