Frequently Asked Questions Some commonly asked client questions and our answers. What payment methods do we accept? Why do I get so much paperwork? Why is the Insurance Proposal important? Can I pay off my premium by instalment? What do I do when I have to claim? Do we arrange Greenslips? What is the Home Building Compensation Fund? What benefit is Steadfast to me as a client? Why is your phone answered by a voice mail system? What happens if I cancel my Insurance? What is a Conflict of Interest?