Q: What do I do when I have to claim? A: We act as Insurance Brokers for you and part of this service is to assist you in claiming on the Insurance product you have instructed us to arrange. In respect to NSW their are time critical periods enforced in respect to lodging a Workers Compensation Claim. Motor Vehicle claims can also be handled in a variety of ways. Please refer to the "Documents to download" section for additional information on Workers Compensation and Motor claims. When an event happens that you consider may lead to a claim advise our office immediately - Phone:02 99297155 - Fax:02 99294728 - email:kelly@kellycoe.com.au - sms:0418222182 We will contact you and advise you on the procedure and open a claim file in our database keeping records of all information and documentation processed. We will advise the Insurer of the incident and follow up and assist in finalising the claim.